I also have a client using the QBO Payroll Core (who also has 2 separate companies - one with QBO and one with QBO Payroll Core). The export function stopped working for them all of a sudden about 2-3 weeks ago. They get the following error when trying to export: "Error while exporting transactions. Please try again later."
I know to do the following:
1. Go to the gear icon and select Payroll Settings.
2. Next to Export, click Edit.
The problem is that when I do this, I get NOTHING but a blank white screen. It's like the export settings screen doesn't exist. I have been able to access the export settings for this client since May when we transitioned them from IOP to QBO Payroll Core, and I have changed nothing since. I have also tried in multiple browsers, AND done incognito tabs in all of them and have the same issue, so I do not need to be given that as a possible solution. I have called twice now and have been told it's a known issue. It is now time to process month end, and they have a bunch of payroll that needs to be exported. The last time I called, they said that 36 other people had called in with the same issue. Is there anyone out there with the same problem who was able to get it fixed?
Thank you!
