Good day @AbegailS_
I was able to log in while incognito in chrome. I am not sure if I will call again. I have called several times, like you mentioned, but I have also created multiple tickets. Nothing ever happens with them, other than the agent who opens it for me closes it after our call. I have been told more to get the pro advisor plan, which is quite expensive, but this way I can get pro help. I have yet to get any help from the customer service that is included in our plan, why would I pay you more? I get, customer service can be profitable, but it gets to a point - like what I am dealing with - wherein I getting errors that cannot be corrected, getting logged out multiple times a day while then getting told I was able to sign in, but I do not have an account linked (wha??), time entry errors, payroll errors, and more. All of which I have call in about and created tickets. I even sent screenshots in for one of the tickets - just to get a response the next day stating my ticket was closed. I provided Quickbooks with more info and you all still just closed my ticket. I am going to take a few days to process all of this, I appreciate all of the help everyone has provided. Thank you
