Thanks for asking the Community today, @dulrich. I'm with you in fixing the issue when viewing filed forms in payroll.
As our initial step, let's check your payroll service subscription to ensure your payroll is active and the service key is correct. Here's how:
- Close all your company files and restart your computer.
- Launch QuickBooks, then go to Employees.
- Select My Payroll Service, then click Manage Service Key.
- Your Service Name and Status should be correct and will show as Active.
- Click Edit, and verify the service key number. Enter the correct service key if it's incorrect.
- Click Next, then uncheck the Open Payroll Setup box.
- Click Finish.
It will now download the entire payroll update. Press F2 on your keyboard to open Product Information, then check if it says Activated beside the license number.
If it's not Activated, register your QuickBooks Desktop. Then, follow the steps to update QuickBooks to the latest release and Download the latest payroll tax table update.
If the issue persists, I'd suggest you run the Verify and Rebuild tool to identify common problems within your company file.
Know that I'm always here to guide you should you need more assistance in viewing your filed payroll forms. Take care!
