I understand this error has caused the delay in exporting your payroll, workha.
I'll provide you some basic troubleshooting steps so you can export your payroll transactions.
In the meantime, let's export your payroll transactions in a private window to test if the issue is browser-related. Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. You can press the following keyboard shortcut keys to access incognito:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If it works fine, we can clear the cache of your regular browser: Clear cache and cookies to fix issues. This helps remove any browser-related issues and refresh your browser's settings.
Aside from that, we can use other compatible browsers in QuickBooks Online.
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer.
- Microsoft Edge: version 75 or newer
- Safari: version 12 or newer (Mac only)
- Opera: version 68 or newer
- Samsung: version 10 or newer
For more details about moving your transactions, please see this article: Export Data.
If the error persists, I'd recommend contacting our Payroll Support Team to investigate the cause of this.
Additionally, I've added these articles that'll help you learn more about paying your employees:
You can always reply to this post if you need assistance managing and running payroll. It's always my pleasure to help you out.
