Employees and payroll
Welcome to the Community and thanks for choosing QuickBooks Online (QBO) for your business needs, COR115.
I can share some insights about the error message when deleting an account.
First of all, I noticed that you've posted the same question in this thread: https://quickbooks.intuit.com/community/Account-management/Can-t-inactivate-accounts-because-of-recu....
You can try following the steps given by my colleague. If there are no recurring templates or scheduled liability payments active on the company, it's possible that you are affected by our ongoing issue. Where some QBO users are getting the same error message even if there are no recurring template that uses the account.
While the investigation is ongoing, I'd suggest contacting our Customer Contact Care Team, so we can add you to the list of affected users. This way, we can notify you via email about the status of the issue.
- Select the Help icon in the upper right of the screen.
- Choose Contact us on the pop-up.
- Enter a topic in the How can we help? field and choose Continue.
- Click Get our phone number.
- Enter your contact information.
- Click Call me.
If the Get a callback option isn't showing, you can change it by entering Support in How can we help?.
The screenshot below shows these steps.
The information above should help you get pointed in the right direction. Thank you for your patience while we're working to resolve this. Please let me know if you have other questions about QuickBooks Online.
