I added a new kind of pre-tax deduction for a single employee today. QB Online Payroll Core would not allow me to run payroll until I assigned an Export category for the new deduction.
Cool, I thought. It's good that the software caught it. I followed the instructions to map the deduction to the right QBO account -- but was never able to log in successfully, literally ending up in an infinite loop (credentials accepted, validation code accepted, return to log in screen. Root cause of this might be the was QuickBooks migrated us from Inuit Payroll to QB Core Payroll. We have a QBO account and a QB Payroll account that are accessed through a single log-in, but I have a feeling the export permissions don't understand this. The screens asking for passwords look dated and "back end" ish.
With payroll due today, I deleted my desired new deduction category and used another category to process the check accurately. Payroll went through (hooray) and I now have a list of checks to export. But every export attempt yields this error:
"QB Payroll Core: "Error while exporting transactions. Please try again later."
Two calls to QB support have not yielded an answer. I've tried different browsers, incognito windows, toggling export on/off, etc. Granted, I shouldn't have to have had to remove my desired deduction category, but this is now even worse. How can it be that QB Payroll fails to export to QBO?
Has anyone else noticed this? During my second call to QBO, I was told it's a "known issue that engineers are working on". I've heard that sort of line before but without a ticketing system, I don't have much confidence.
Any help would be greatly appreciated...this should be simple stuff.
