Better yet, quit treating your customers like children and let them decide when to log out. Or at the least give the option of an 8-hour shift so you don't have to repeat this through the day. I keep 8 tabs open at all times. When a customer calls, I may be working on a purchase order that I don't want to close to look at the customer's account. Also, when the customer asks the price of an item, I need to be able to look it up as well as look at what they have purchased in the past to ensure I'm looking at the correct item. If I hang up from that customer and am writing their estimate, (QB needs to recognize sales orders), while still having the purchase order open and another customer calls, I still need to access their information while leaving the Purchase order and the mid completion estimate open. So, you see it's very inconvenient to be signed out of 16-24 pages a day. Extremely irritating to say the least. And please don't tell me the tired story of how it's for safety. I work remotely, (that's why we use an online program), and there is no chance of someone else accessing the information.
