I know this may be slowing you down, and I'm here to help you sort this out, @chadmais.
I can share information to stop your QuickBooks Online application account from logging out the system.
The application logs you out from the system when you sign in to QBO in a browser or vice versa. In this concept, you'll have to log in only on one platform at a period of time. For example, for this hour, you will use the browser and for the next hour on a QBO mobile application.
However, if this is not the case and you followed the solutions recommended by my peer (@MaryLandT) to fix this and the hurdle continues, I suggest contacting our Care Support team. They have tools to pull up your account to review what's totally causing this issue and other ways to fix it by using their means.
Here's how:
- Select (?) Help.
- In the Search tab, select Contact us.
- Enter the topic you need help with and then click Continue.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Request that we call you back.
Additionally, you may want to review this article in the future that enables you to extend your time limit before the system automatically logs you out when idling: Change the timeout duration in QuickBooks Online.
Please let me know in the comment on how it goes, and if you have other concerns, you can always include them here. Anytime I'll be around to help. Stay safe and well.
