I’m here to help so you can match your transactions successfully in QuickBooks, @channum.
Cached data might be the reason why the tax payment didn't show up. Please know that once the browser's cached files have issues, QuickBooks functionalities may get affected. You can perform some troubleshooting steps to get this fixed.
First, open your QuickBooks Online account in a private or incognito window for testing. Refer to the shortcut keys below for quick navigation:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Once logged in, try to locate the tax payment and match it to your bank transaction. You can use the Find match option and All filter. If it works, get back to your main browser and clear its cache. Doing this helps the program run smoothly. You can also utilize other supported browsers as an alternative.
Here's a reference that ensures everything is accurate and balanced: Learn the reconcile workflow in QuickBooks. It includes steps to edit and fix reconciliation issues.
Don't hold back to drop a comment below if you have any other questions or concerns besides matching transactions. I’ll be here to help. Take care always!
