Thanks for taking the time to contact the Community. I want to make sure you get the support you deserve, @MaryKl.
This isn't the kind of service we want you to experience. I may haven't personally experienced what you've gone through, but know that you have the right to be heard and I'm here listening to you.
Please know that we're checking this further and someone will reach out to you within 24-48 hours. If you haven't received a callback within that day, I'd suggest you reach back to us. Just click this link for more details: Merchant Services Department.
You can also check out these handy articles to learn more about those billing charges:
Know that the Community and I are here to help with anything you need. You can always share your concerns here. Feel free to mention me and I'll lend you a hand, however, I can. Stay safe, @MaryKl.
