Hello, questionasker
The QuickBooks system uses a timeout duration feature that helps prevent unauthorized persons from accessing your data when you're away from your computer. Then, measures your time of inactivity from the last time you moved your mouse, clicked or used your keyboard on any transaction form.
Additionally, I'd encourage you not to log into your QBO account using a different browser at the same time. Once the other one got kicked out, you'll automatically be logged out as well using your default browser. Then, you can perform some troubleshooting steps to help isolate any browser-related issues.
Let's consider accessing the website and logging into your account using a private browser so we can isolate this issue. To do so:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, you can clear your regular browser's cache so the system can start fresh.
Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Online.
Keep me posted on how it goes. If you have other QBO feature concerns, let me know in the comments below. I'll be glad to help. Take care and stay safe always.
