Hello there, @emeliamason.
I appreciate you for following the thread.
Allow me to assist you with regards to your concern.
Since you do not see the Class section under Payroll Settings/Accounting, and you're certain the feature is turned on, I recommend contacting our technical support team. Our technical support team can take a closer look and investigate what's causing it not to show. I've included some steps below to contact our tech support.
1. Sign in to your QuickBooks Online Company.
2. Click on Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with support (Callback, Chat, Etc.).
Furthermore, check this relevant article to give more details regarding the managing classes in QuickBooks Online.
Please contact me if you have any more questions or concerns. At any time, you can contact the Community. We're always willing to provide a helping hand. Take care and enjoy your day!
