Employees and payroll
I want to make sure you're able to update your pay schedule, @Bonehat.
May I know what payroll service you're using? If you have QuickBooks Online Payroll (Full Service, Core, Premium, and Elite), you'll have to reach out to our Customer Care Support Team so they can help you edit the pay period.
Additionally, we can only update future pay schedules. If you're trying to change the date on a previously run payroll, you can delete and recreate it instead. You can follow the steps provided by MirriamM. If you're unable to delete it, please contact us to connect to a payroll expert.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
We also have an awesome guide to help you get ready during tax season: Year-end checklist for QuickBooks Online Payroll.
I'll get right back to this thread if you need more help with processing payroll. I'd be glad to help. Have a great day.
