Just an update on my progress with our issue. I got in touch with customer support again earlier this week. It took a while to finally get the help we needed but we did manage to get an expert to open a case for the QB "Investigation team" to look at and fix. They said it will be fixed within the next 24 hours but it's been 4 days since then and we haven't received any emails from the team on the issue, an ETA for the fix, or anything since they opened the case.
