Hey there, @BentonACT.
Thank you for following up with us and letting us know how your experience went with phone support. Please know this is not the impression we wish to leave you with.
Please understand contacting our Support Team would be the best course of action for your issue. This way, one of our agents can screenshare with you to visually investigate what's causing your rates issue. It may be that an investigation needs to be created if it falls under certain circumstances. Such as, our troubleshooting isn't working to resolve it.
If you don't wish to speak with a phone agent, I encourage you to try our Chat Support. Our chat support agents obtain all the same tools as our phone agents. I've included the direct link to connect with chat support below.
Please let me know how everything goes. I'll be right here if you have any questions or concerns. Take care!
