Thanks for reaching out to me. I tried contacting QBTime and they said they cannot fix this and redirected me to Quickbooks Online support. I got on the line with Quickbooks Online, the person I spoke with, April Rose, was very nice and suggested I talk to QBTime support... She was nice enough to stay on the line after I explained I was just redirected from QBTime support. Ultimately she did not know how to fix this issue so she redirected me to another agent, Elisiana, who hung up immediately after I was redirected to them. So I got help from nobody after I was redirected and this issue still has not been solved.
