Hello there, @sissya.
Let me share two scenarios and help you with your concern about the error message you're getting.
Just to clarify, are you trying to summarize the payroll data in excel? If so, QuickBooks Desktop Enterprise has an on-going issue where users are getting those errors.
As a workaround, you can run the report from previous quarters and then when asked to update select Yes to pull all the data. If that doesn't work, I suggest a clean install of QB and Excel.
But if you're trying to do something aside from summarizing the payroll data, you'll need to update your payroll tax table. Let me guide you how:
- Go to the Employees menu, then select Get Payroll Updates.
- Put a check in the Download Entire Update checkbox.
- Select Download Latest Update.
After updating the tax table, a window will appear when the download is complete. Here's an article you can read for the detailed steps and information: Download the Latest Payroll Tax Table.
Also, I recommend scheduling a callback with our QuickBooks Customer support so they can add your account to the list of affected users. This way, you'll receive an email regarding the issue once updates become available.
Here's how you can schedule a callback:
- Log in to your QuickBooks account.
- Click on Help.
- Select Contact Us.
Thank you for your patience as we work for a fix.
