The saga continues, and my problem is worse now than it was when I began, one week ago today. This is absolutely unacceptable that it has taken me this much time to resolve. What happened to the idea of being able to speak with someone in person? Seems a whole lot more efficient than waiting for someone to get back with you through chat. I did reach out to someone named Dan, whom you connected me with through some link. He was kind and helpful through chat, however, I had a meeting to get to, so had to end the conversation before we were able to resolve. He emailed me back, to let me know that he was unable to come up with a solution for my problem. That was two days ago. I have not had time to work on this, and somehow between the multiple employees that use our email account, the email from Dan, (that supposedly contained a new link for someone that could help me) has been deleted, and I can't recover it.
Again, my problem is this: I use the Quickbooks Desktop version for Mac. It is updated to the latest version,
18.0.10.3432 R11. I run payroll and taxes online. When I export my taxes online, then import into the desktop, it tells me that it was successful. However, my balance does not reflect the deduction. When I go back online, it tells me that the taxes were never exported, when it ORIGINALLY indicated as successful. I have done this MULTIPLE times, gone through all of the steps that a Quickbooks expert has advised, but there appears to be a glitch.
ADDITIONALLY, Mr. Dan helped me by remoting in to my computer, and advised me to export all of the previously exported taxes, (along with the 2 that I want to export). Now, I have duplicates in my chart of accounts that I need help deleting since my balance is now completely off! But the problem still remains, that the 2 that I want exported/imported will not reflect.
Please, please put me in touch with someone who will be able to solve my problem!
