This isn't the kind of service we want you to experience, @Nickie2.
Recently, IOP is moved to a standalone QBO Payroll, and other QuickBooks for Mac users are also asking how to sync or import data from the new payroll to QB for Mac.
Allow me to help you show your payroll transactions into QuickBooks Desktop (QBDT) for Mac.
Let's set up your Export Preferences:
- Click the Gear icon and select Payroll Settings.
- In the Export section, click the Pencil icon on the right.
- On the Export preferences page, choose QuickBooks Desktop for Mac
- Select Continue in the lower-right corner.
- Review the assigned accounts and click Done.
- In the Export section, click on Export transactions. This option appears after changing the setting.
- Click OK. This will download the IIF file to your computer.
You can check out this article for more details about the process: Export into QuickBooks Online or Desktop from Core, Premium, or Elite Standalone Payroll.
If the issue persist, I'd suggest to contact our Support team to check why you're experiencing this issue.
Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.
I’m also adding some links that will guide you on how to set up payroll.
Place a reply in the comments below if you have other issues with your payroll data in QuickBooks. I'll get back to you as soon as I can.
