Hello there, @audiogal.
Thank you for posting here in the QuickBooks Community. I can share some troubleshooting steps regarding exporting data from online payroll.
To verify why you still encounter the error "There’s usually something here. Wait a few minutes and refresh the page.", let's open your QuickBooks in a private browser to see if we get the same thing.
Browsing privately disables the cache from saving your browsing data, and it's a good way to check issues caused by a full cache.
Let me guide you through the steps.
- Press CTRL+SHIFT+N for Chrome.
- Hold CTRL+SHIFT+P for IE and Mozilla Firefox.
Once signed in, export the data again. If it works, let's clear the browser's cache. This helps remove its stored cache so QuickBooks will perform efficiently.
If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks
Please give us a call if you're getting the same result so we can create a ticket for you and investigate further.
Here's how:
- Log in to your QuickBooks Online company.
- Select Help at the top right.
- Select Contact Us to connect with a live agent.
I'll also share with you our page about managing your custom reports which I'm sure you'll find helpful. It has detailed steps that'll guide you through the process.
Please know that I'm always around here in the Community to help. Take care, and have a great day
