Sure is crazy that I post here and get 25 responses to something that was just as simple as the IRS had not released the form when I posted this question, but I have a 3 month ongoing issue and I can't seem to get ANYONE to follow up and have spent 45 hours on the phone to still not have it resolved.
I have an accountant license and the names authorized to use the account in camps are not the names when you open the desktop version in the payroll function so I can't manage any of my 60 accounts and no one can seem to fix it and I have a client that wants to switch their direct deposit account. I have filled out the form and submitted it but QuickBooks could not change it.
YOU HAVE THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. I am looking into another payroll platform because you are the absolute worst and I will never recommend you to anyone. Who allows a customer to go 3 months and never follow up on a case number and every time I call in I have to start over with a new representative. I am promised call backs and no one ever calls me back.
QUICKBOOKS YOU FAIL
