Employees and payroll

Thanks for sharing some updates here in the QuickBooks Community, @kstacy,

I want to make sure this Workforce issue is resolved for you. Since trying a private browser gives you the same problem, I recommend getting in touch with our Support Team.

This way, this gets escalated for a fix. Here's how to contact us:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Payroll, Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

You can also chat with us online by clicking on this link: QuickBooks Online Payroll. To ensure we address your concern on time, check out our Payroll Support hours.

This thread will remain open for additional questions and updates. If you have any further questions about QuickBooks Workforce and payroll, please tag me anytime. I'm always right here to help you.