Hello, Karla Mejia.
Thank you for updating us here in the Community. Since the issue persists, I encourage reaching out to our Support care team. This way, a representative can review the root cause of the problem and can investigate this further.
Here's how:
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk.
- Choose a way to connect.
To make sure you'll get prioritize to your concern, please check the availability time of or customer support team. You can contact us every Monday to Friday from 8 AM - 6 PM. Also, phone support may be limited due to volume.
If you need some references in the future, you can also check out our site: Help articles for QuickBooks Desktop.
Keep in touch with me on what the results are. I'll be around whenever you need further assistance. Stay safe!
