I just spent over an hour on the phone with support. QB has no plans to fix this. If you are not tracking it the way they want it to be set up, you are out of luck. The only way to generate Worksheet 2, is to already have the payroll item tracking it from the beginning of the quarter. Even though if we had QB tracking it, we wouldn't need worksheet 2! Not to mention the way they proposed tracking it did not work at all. Hence us doing all of the ERTC calculations manually.
This is unacceptable. We are forced to do all of our client's 941s manually. Hours and hours of extra work. They won't even allow you to override sections in the 941. QB knows the issue and plainly refuses to fix it.
