Employees and payroll
Thanks for joining the thread and letting us know about this, @jacksond1.
I can see how this issue has impacted your workflow. I'd like to join this conversation and share some information about this. To isolate the issue, let’s try performing the browser troubleshooting steps to isolate this intermittent behavior.
Here’s how to bring up one:
- Press Ctrl + Shift + N (Google Chrome)
- Press Ctrl + Shift + P (Mozilla Firefox)
- Press Command + Shift + N (Safari)
Once opened, check if the data will show. If it works, go back to your main browser and clear the cache. I'd suggest using other supported browsers. That way, we can check if this is a browser-integrated issue.
If none of these suggestions work, I recommend contacting our QBSE Team for further assistance. They have tools to investigate the root cause of the issue and assist you in finding the missing entries.
- From your QBSE homepage, click the Assistant from the top bar.
- Type Talk to a human on the chat box.
- Then select your preferred support method: Message an agent (Live chat), Call an agent or Get a callback.
See this article for more information: Contact QuickBooks Self-Employed Support.
I’m also attaching these articles that you can use for reference. These links can guide you in navigating around your QBO account:
If you have any other concerns, post a comment below. I’ll jump right back to help and make sure you’re taken care of. Take good care.
