Good day, desktopuser1!
We don't want you to feel that way. I understand you to activate your payroll subscription so let me help you.
The service key should be emailed to you if it was purchased from Intuit. I recommend checking the junk or spam folder to see if it was saved from there.
In addition, please update your QuickBooks Desktop to the latest release to fix the freezing issue. Here's another way in reaching out to our Support Team.
- Go to https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Desktop, then which edition you're using.
- Enter "Activate Payroll" in the question field, the Continue.
- Choose how would you like to connect with them. Select either Chat or Callback.
If you purchased it from a retail store, the service key usually can be found on the box. Here are the articles that outline the instructions in activating payroll subscription:
Once everything's good, you're now ready to start setting up payroll in QuickBooks Desktop.
Leave a comment below if you need more help. Take care!
