Hey there, @admin4proper.
Thanks for reaching out to the Community for support.
I understand how frustrating it can be when the GPS tracking isn't working the way it needs to. If you’ve done the basic troubleshooting above already, the best next step is to reach out to a live a tech support agent so they can investigate this further.
It’ll be important to have one of the impacted employee devices nearby so that you can send in device logs. That will be very helpful in pinpointing the exact cause of the issue.
I've included a link to contact support below.
Please let me know if you have further questions or concerns. Take care and have a great day!
