Hey there, @F80.
It's great to see a new face here in the Community. Allow me to provide you with some information to help see those GPS tracking points again.
The GPS is pulled from a combination of satellites, wifi, and cellular data. Sometimes phone settings and external factors can impact the quality and accuracy of GPS performance. Here's a few things you can check on the mobile device if points aren't pulling:
- Both the device’s Operating System and the QuickBooks Time app should be up-to-date (out of date software or app could affect functionality).
- The team member should be signed into the app and on the clock (signing out of the app prevents us from communicating with it).
- The device should have power (if the battery died or the phone is powered off, location tracking stops).
- The device should be a normal temperature (as with any piece of technology, overheating or freezing can affect functionality).
- The device should have a clear view of the sky (surrounded by various obstacles - large buildings, trees, even a bag - can hinder low-strength signals).
- The app should be open in the background (do not force close the app).
For further details, review this guide: QuickBooks Time Mobile GPS troubleshooting.
If the issue persists after doing these steps, then I recommend contacting our Customer Support Team for further assistance. I recommend doing so with the impacted employees nearby. They’ll be able to collect device logs to look into the details on why this might be happening to them.
I hope this helps. Feel free to ask any other questions about QuickBooks that you may have. I'm always here to lend a helping hand. Have a great day!
