I want to ensure this is taken care of, @SOS2u.
There are times that the browser is full of frequently accessed page resources, thus accumulating and corrupts the browser cache causing the runtime user interface to malfunction.
To start, access the QuickBooks account using a private/incognito browser. You can use the shortcut keys below:
• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once you're in, deduct the vacation hours again. If you're able to do so, we'll go back to your regular browser and clear the cache to get rid of the stored junk files.
If the same thing happens, you can use other supported browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.
For future reference, to get the payroll information you need, you can run payroll reports to view useful information: Run payroll reports.
Please know that you can always get back to us if you have other questions. I'm always here to help.
