Welcome to QuickBooks Online, sheriaps66.
Thanks for reaching out to us in the Community. I'm here to provide information about using the workers' Compensation code.
You have the option to change compensation codes from your payroll settings. You may follow the steps bow on how to get there:
- Click the Gear icon at the upper right corner and choose Payroll settings.
- Go to the Tax Setup tab.
- Select the state for Workers Compensation Tax Setup.
- Choose the Add class/subclass link.
- In the Risk Classification class and subclass, hit on Edit to the class that contains the rate to be updated.
- Select OK once done.
If the option isn't visible on your end, let's access your account in a private window and process it from there. This can help us identify if the issue has something to do with the browser that you're using.
You can open a Private Window in all supported browsers using the corresponding keyboard shortcut below:
- Chrome: Ctrl+Shift+N
- Internet Explorer: Ctrl+Shift+P
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it works fine, I suggest clearing your regular browser's cache. The next time you log in to QuickBooks Online, your browser will download fresh copies of your data. Any cache-related issues will be fixed.
I've added this article to help you manage your worker compensation in QuickBooks: Assign a Workers' Comp Class to an employee.
If there's anything else I can do to help, feel free to post here anytime. Thanks and have a lovely day.
