ceo123,
Thank you so much for this. I've also spent a considerable number of hours (about 6) on chat/voice support with this issue to no avail. One person recommended I register for another Intuit software application called Tsheets that supposedly interfaces "seamlessly" with QuickBooks. It supposedly has a 30 day free trial so that might have gotten me through the need to do billing at the end of January. I did not try this as I felt like I already purchased software that was supposed to handle this and I didn't' trust that the interface would actually work.
I stopped trying to match to an existing user. First, I tried to delete the consultant and was going to start over but QB's wouldn't let me delete him (it didn't say why). So, instead, I created a new user (used his full name instead of his short name) and used his personal email address instead of his company email address. That actually worked! Doing his 1099 next year will be interesting but at least I was able to get his time in and bill my client for January.
I wonder if QBs will reimburse us for spending our valuable time finding all these issues and workarounds of the system we pay for year in and year out. I wouldn't be so frustrated if they hadn't sent the "sorry, we know about this and we might get to at some point down the road but, for now, we're closing this case so that our closed case statistics aren't adversely impacted" email to me. That's not the brand I thought Intuit was trying to build. Extremely frustrating and disappointing.
Good luck with your business.
