These are the usage limits according to the link you provided for QBO Plus.
- Billable users: 5 users.
- Non-billable users: 2 accountant firm users. Unlimited time tracking-only and reports-only users.
- Classes and locations (combined): 40 combined classes and locations.
- Chart of accounts: Maximum of 250 accounts.
- Tag groups: Maximum of 40 groups.
The employee I've added has been added as a "time tracking-only" user. Thus, my limit should be "unlimited" as shown above. I am able to successfully add him as a "time tracking-only" user on the Manage Users page. And he has received the invitation to set up his log in credentials. And he has set up his log in credentials. But when he actually attempts to log in, he gets the error message: "Something is wrong on our end. We're on it." So I'm certain it does not have anything to do with usage limits. Instead, I think something is happening on the Intuit back end that is not letting the system acknowledge him as a time tracking user. When I look at the Manage Users page, his status continues to be listed as "invited" instead of "active," even though he has set up his credentials. I have other employees are are time tracking only users who were set up between 2010 and 2020 and they can access the time tracking page without any problem.
The employee has tried clearing the cache and using different browsers and different computers. He continues to get the same error message.
I think this needs to be escalated to a software engineer who can diagnose a software glitch.
I've emailed Sasan Goodarzi now to see if he can get me in touch with the right people to get this fixed.
