I've checked our records and haven't seen any open investigation the same as yours, Bellacuda.
They may be experiencing some browser hiccups. We'll perform some basic troubleshooting. Let's start with logging into their account through a private browser. It's the best place to isolate web issues. These are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If your employee was able to access their stubs using the private browsing session, go back to the regular browser and clear its cache to refresh the program. It's advisable to clear them periodically to prevent and fix issues like this.
Also, using a different browser can help narrow down the issue.
I'll also add this reference to help your employees view their stubs: View your paychecks and W-2s in QuickBooks Workforce.
We're available 24/7. Feel free to reach out to us again. Take care!
