Thank you for joining in the Community space, baneofmyexistence.
I'm here to share extra information in resolving your concern.
The instructions shared by JamesDuanT are correct in updating the payroll primary address. There are times error messages occur due to the user permission or a browser issue. Please make sure that you are login as the primary admin to process updates. Let's perform some troubleshooting steps to fix it.
Here's how:
1. Access your QuickBooks account using a private/incognito browser.
- Google Chrome: Ctrl + Shift + N
- Safari: Command + Option + P
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
2. Clear cached and cookies.
3. Use a different browser.
If the issue persists, I'll suggest contacting our payroll support for further help. They can check your account and have the tools to update the information.
I'll include this article if you want to change or delete a payroll deduction in QBO. This contains detailed steps in making changes.
Let us know if you have further questions about your account. I'm always here to help you.
