After being bewildered with this issue for some of our employees, but not all, for a couple of years now, I was able to solve this problem for us.
Apparently when you are creating an employee, QuickBooks suggests you add a special character to your employee name to differentiate them from vendors and customers easily. So at the beginning of our company life I did that for myself and the other employees. After years go by, I didn't do that anymore so the more recent employees didn't get this special character "{e}".
When the support guy Myko (I spent over two hours a week previously trying to get an answer) asked me to remove these special characters from the employee names I was certain he was completely nuts. (He had me on hold several times before, we were going on 30 minutes, and I just figured he was grasping at stupid straws) But I did it anyways and checked for my W2 so I could tell him that he was crazy. I was in shock because there was my glorious W2!!!
I hope this helps someone out there. Some employees are adamant about getting that W2 online!!
