Let's get you to the right support team who can check your payroll information, sscruggs.
If you've already performed the steps provided by jamespaul in this thread, I recommend getting in touch with a Live Support Team. They can pull up your account and check the setup of your payroll items.
You can contact them through these steps:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter your concern, then select Continue.
- Choose a way to connect with us:
- Post a question and get an answer from expert and other customers.
- Start messaging with a support expert.
- Get a callback from an expert (availability may be limited).
You can also chat with them outside of the system. Just click this link to connect with a support agent: https://help.quickbooks.intuit.com/prechats/offerings/Messaging-DIY-Payroll/23062/view.
Let me know how the contact goes by commenting below. I'll be right here if there's anything else you need help concerning payroll.
