I am having the same problem, as well as with the NC DES required forms. I am setting up 3 new clients in the span of 1 month. One client was prompted to print & sign them and get one of them notarized, and, then, to come back to the To Do list and upload them. She completed them and we could not find anywhere in QBO to upload them. We got on a 3 way call and spent well over an hour with someone who couldn't find where we were supposed to upload them. He finally had me upload them through some portal that he had me sign into & submit.
The other two clients were not prompted to print them, so I've been on the phone with someone in QB Payroll, who has told me that Intuit does not supply those forms and we should know that we have to go to these agency's website, download them, complete them, & magically upload them to an undetermined location.
The forms printed from my first client were pre-printed with PayCycle, Inc. information (as well as client information). PayCycle is owned by Intuit. There is no way we could have provided this information on the forms we printed. I found this information by Googling them.
I'm completely baffled by this situation...and at this point have been on the phone with an agent for two hours.
Any real help would be appreciated. I am embarrassed and hope my client doesn't let this situation negatively affect their working relationship with me.
