same here. over 5 wks and counting, 3 or more escalations and that is IF i can connect with someone.
No notification that my company is on the list of affected accounts - which means if there is a fix, I guess I'm not included. Even received an email 2 weeks ago from QB Care team, responded problem is NOT solved = haven't heard back and even received a survey how the services was, sad to say for the 1st time, I had to respond negatively with notes that it was NOT with the help agent I spoke with that escalated my case. The help agents are polite and try their hardest.
