I've been doing this for over 5 weeks, escalated at LEAST 3 times, never received anything after that. Did receive over 15 calls or more, but when I answer, I am IMMEDIATELY disconnected.
Got an email from QB Care team 2 weeks ago- thinking or hoping the problem was resolved - responded that it has NOT. I pay for unlimited help and cannot get connected with anyone unless it is the right time (whatever that may be) and bless the agents I do get to speak with - they try very hard and are very polite, but go thru the same resolution steps the ones before them do - and have to escalate it to upper techs.
I even received a survey - which I am sorry to say, for the 1st time I had to give neg results - noting the kind and effiicient ways the agents I was able to speak to tried to help.
I have never received an email stating that I was on the listing that is apparently affecting others with the same DD activation problem. I am going to lose client(s) over this. Can't SOMEONE Help me!!
