Hi Mary.
I'm glad to share with you the additional troubleshooting steps to resolve the error message you're getting.
In most cases, this error also happens due to the following reasons:
- Invalid security certificate.
- Sending in multi-user mode.
- A network time-out prevents QuickBooks Desktop from accessing the server.
- General Internet connection issues.
- Internet security and personal firewall software settings.
- Incorrect system date and time properties.
To resolve the issue, you can reboot your computer, check your system time and date settings, and change them if they are not set correctly, and be sure you have the latest payroll update.
To update your payroll to the latest release:
- Click on Employees, then select Get Payroll Updates.
- Select the Download Entire Update checkbox.
- Tap on Download Latest Update. An informational window appears when the download is complete.
Once done, try sending your payroll again.
Moreover, you can check out the additional solutions from this link to narrow down the result: Troubleshoot Payroll Service Server Error or Payroll Connection Error.
For more tips and resources while working with QuickBooks and payroll, you can also open the topics from this article: Help on common payroll topics.
If you need additional help help with sending your payroll to us, please let know by adding a comment below. I'm more than happy to help. Keep safe!
