Employees and payroll

MichelleBh · ‎February 12, 2021

Thank you for joining on this thread, @dunkin.

I want to make sure you're able to get the previous form in QuickBooks Online.

Let me provide you screenshots where you can see the funnel filter icon (left of contractor list) for selecting prior years.

Please note that the funnel filter will visibleonly if you submitted the form manually as my colleague mentioned above.

Once confirmed and the issue persists, I'd suggest performing primary troubleshooting steps to isolate the difficulty. Stored cache files on your browser can sometimes cause this to occur.

To begin, please access your account via incognito. These browsers won't save any browsing histories.

Feel free to use these shortcut keys:

Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P

Once logged in, go back to the Check that the payments add up page and re-check the funnel filter icon to verify it's already functioning well. If you're able to do so, we'll have to go back to your regular browser and clear the cache to eliminate the junk files. Using other supported browsers is a good alternative too.

I've also added some pages on how to fix missing contractors, payments, wrong amounts, and other relevant topics.

Let me know if you're able to get the form and manually submit it to the IRS. I want to make sure your books are accurate. Keep safe!