Employees and payroll

Thanks for joining this conversation, @Glen1586.

Since you're unable to reach our Phone Support team insider QuickBooks Desktop (QBDT), you can still contact them outside of the product. Here's how to do it:

1. Go to this link: Contact Us.
2. In the Which product is your question about drop-down, pick QuickBooks Desktop.
3. Click Continue.
4. Enter the other necessary information, then select Continue again.
5. Then, choose how would you like to connect with us.

For tips about updating billing info for payroll in QBDT, check out this article for future reference: Change your credit card for payroll billing.

Please let me know how it goes or if you have any other issues. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!