Employees and payroll

I can help you resend the invite to your contractors, @LighthouseLadder.

The resend email invite will only show if you haven't entered any personal information about the contractor. You can click the Waiting for info link and then complete the details as needed.

After that, check if you're now able to see the Send a reminder or Send email link.

If it doesn't work, this is likely a browser-related issue due to the piled-up cache. You can use a private browser (incognito) when accessing your receipts. This session disables cache and cookies that can cause weird QuickBooks responses.

Here are the shortcut keys you can use to access one:

• Ctrl+ Shift + N for Google Chrome .
• Ctrl + Shift + P for Mozilla Firefox  and Microsoft Edge .
• Command + Shift + N for Safari .

Then, please log in to QuickBooks as a Master or Company Admin and check if there's a resend invite link already. After that, have your contractors fill out the form. This way, you'll see the W-9 info in the system.

 If it works fine this time, I suggest clearing your regular browser's cache to remove the corrupted web files.

If the issue persists, I recommend using another supported web engine or utilize the browser health checkup tool to see if your browser is compatible. Otherwise, you can use a different device to see if you'll get the same outcome.

Also, yes, entering a new contractor with the same name and details can create duplicates. You can inactivate the contractor by selecting the Make as inactive option from the drop-down (see screenshot).

After fixing the said issue, you can go to the Documents tab in the contractor's profile to review their W-9 information.

Drop me a comment if you have more questions about managing your contractors in QuickBooks. I'm always here to help.