Hi, @USRPAPA.
I appreciate you for sharing the result after clearing your browser's cache. I can share with you some additional troubleshooting steps to isolate the issue.
First, I recommend checking out the payment method set from the Payroll Settings. One possible reason why you aren't to pay the taxes electronically is when the manual option is selected.
Here's how:
- Open your QuickBooks Online account, then click on Payroll Settings under Your Company.
- Go to the E-file and e-pay section.
- Make sure to select the E-pay and e-file option.
- Click Next.
- Follow the on-screen instructions to complete the process.
After that, try to pay your taxes again. Just in case you're getting an error, I would be glad if you can share the message here on this thread. This way, I can gather enough resources and give you the right resolution to fix the issue.
For more resources about filing and paying taxes in QuickBooks Online, I recommend checking out these articles:
Moreover, here's an article you can open to for more tips about processing year-end payroll/form in QuickBooks: Year-end checklist for QuickBooks Online Payroll.
Please let me know how this works out on your end. I'm determined to get this resolved for you. Keep safe!
