Employees and payroll

Hey, @Theresa S. 

Thanks for reaching back out to the Community. This isn't the impression I want to leave you with. It's my priority that you're able to get the data generated in your payroll for an EFW2 file. 

Since you've tried all the steps above, I recommend contacting our Customer Support Team. They have additional tools to help walk you through some more steps to help resolve this problem. Here's how: 

1. Go to the Help menu. 
2. Pick the QuickBooks Desktop Help option. 
3. Press the Contact Us hyperlink. 
4. Give a brief description of the issue and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

That's all there is to it. In addition, here's an article that may be able to help you and your business in the future: E-file Federal W-2 Forms. 

Let me know how it goes. I want to make sure that you're able to get back to running your business. I'm only a few clicks away if you need me. Bye for now!