Hello, @klundyacct1122.
I understand the impact of any delay in resolving this recurring issue with letting your employees view their W2's via QuickBooks Workforce. Currently, our product engineers are still working on releasing an update to rectify this concern.
As of now, I can't provide an exact turn around time on when this will be resolved. Rest assured, you'd be notified through an email once updates are available.
In the meantime, you'd want to make sure that you'd want to let your employees try accessing and viewing their W2 using a private or incognito window. Oftentimes, the stored data of their regular browser becomes overwhelmed which potentially affects your browser's performance when navigating in QuickBooks. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, you'd want to clear the cache of your regular browser to delete those temporarily stored files and browsing history. Also, you can use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
On the other hand, I'd recommend contacting our Customer Care team for QuickBooks Workforce so you'd be added to the affected list. Just provide your full name, updated email address, list of affected employees and this investigation number: INV-53248.
- Go to this link: https://help.quickbooks.intuit.com/prechats/offerings/QB-Desktop-ProPremier-CHAT/22240/view.
- Enter the necessary information.
- Hit Submit.
We appreciate your patience while we are working on this ongoing issue. Feel free to get back to us here if you have other questions or concerns. I'm always here to help.
