This is not the impression we want you to have, @Kelly61.
Let's run your QuickBooks Online account using a private browser. There are times that cache and cookies stored on the browser cause problems when running websites. Refer to these shortcut keys to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once signed in, go to the Help icon and click the Contact us button.
If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. If not, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks.
Another option is to connect with them via browser. Here's how:
- Head to the Contact support page at this link.
- Choose QuickBooks Online.
- Click on Search for something else and enter a brief description of your concern in the search box.
- Hit Search.
- Select Start a Message.
You can also use our QBO test drive to initiate a chat with our QBO care team. To do so, refer to these steps:
- Head to QBO test drive at this link.
- Click the Help menu and select Contact us.
- In the What can we help you? field, enter your concern.
- Hit Continue.
- Choose Chat with us.
I also encourage you to visit our QBO Help page. From there, you can browse articles or get some ideas from other QuickBooks users and experts. This way, you'll get more insights that can help you with your QuickBooks tasks.
Please know that you can always post here in the Community for any concern you have with QuickBooks. I'm always here to help you. Have a good one.
