This is not what we want you to experience, @kathikunkel.
I want to make sure that this issue will get resolve as early as possible. I suggest contacting again our QuickBooks Support Team. Provide them the case number so they can give you an update about the status of your issue.
I understand that you don't want to contact them, but they have the proper tools to further investigate this matter and identify what’s causing this issue.
Also, you can read through this article to know more about the new 1099-NEC form as well as a link on how to file them: Understanding payment categories for the 1099-MISC and 1099-NEC.
If you have any more questions, please don't hesitate to reply to this post. We're all happy to help in any way we can. Keep safe and stay healthy.
