Employees and payroll

Thanks for taking the time to post here, @sherylc,

Don't worry, we can get the employee access his account again.

If the employee is no longer possess the phone number used for his Workforce account, I recommend contacting our Payroll Team. They can reset the a W-2 employees access so he can create a new one. 

To get a support specialist, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Kindly post an update here after calling our support. I want to make sure this is taken care of and I'll be right here if you need further help with QuickBooks Workforce. Have a nice day!