Employees and payroll
Hi there, @jcadysmom, @dfmight.
Thanks for following the actions presented above, @dfmight. I'm here to share some resolutions about W-2 in QuickBooks Online (QBO).
As my colleague mentioned overhead, we have an open investigation with an employee and employer unable to access W-2 forms. Please communicate with our support to add your company to the list of affected users.
Here's how:
- Go to the Help menu, then choose Contact Us.
- Type your concern in the box, then hit Let's talk.
- Choose either Start a chat or Get a callback.
- Complete the required data and submit the request.
Once resolved, a message will broadcast to your saved email in QBO. Also, ensure to contact them within business hours to cater to your concern immediately.
Our engineering team provides temporary troubleshooting steps to isolate the problem.
First, let's go to the Gear icon, then choose Payroll Settings. In a section titled Shared Data, hit Edit, and check the box, Allow employees to import W-2 data into TurboTax.
After that, let your employees and you re-open the form to verify if it's already functioning well.
If the issue persists, I'd suggest to let your employee do essential troubleshooting to get rid of the issue. They can follow the steps presented by Catherine_B.
If still no progress, I'd recommend printing or emailing the said form to your employees. You can follow the JamesDuanT steps above.
To @dfmight since your unable to get the form, I'd advise you to ask for a W-2 copy for our support. Then email it to your employees.
I've attached some pages about handling W-2 forms and other related matters.
Let me know in the comment section how the action goes. Thanks for your patience as we work for a fix. Keep safe!
